Privacy Policy

Kats Casino respects the privacy of its players. This Privacy Policy explains, in general terms, what information an online casino may collect, why it is used, how it may be shared and how players can exercise their privacy choices.

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About this Privacy Policy

This Privacy Policy applies to information collected when you visit or use the Kats Casino website, create or use an account, contact support, take part in casino activities or otherwise interact with the services. It is intended to provide clear, general information for players in Australia.

Page contents

The information handled by an online casino can vary depending on the services you use, the transactions you make and the choices you select. Some information is provided directly by you, while other information is collected automatically when you use the website. Information may also be received from service providers or other parties where this is necessary for account administration, identity checks, payment processing, fraud prevention or legal compliance.

By using the website, you should review this Privacy Policy together with any applicable website terms, responsible gaming information and notices shown at the time information is collected. If you do not agree with the handling of your information described here, you should consider whether to continue using the services.

Information that may be collected

To provide an online gambling service, Kats Casino may handle different categories of personal and technical information. The information collected will depend on your relationship with the website and the features you use. Typical categories include:

Account details, such as your name, date of birth, contact details, username, account preferences and information needed to create or maintain an account.
Identity and verification information, which may include copies or details from identification documents, information confirming age and other information needed for customer verification.
Payment and transaction records, including deposits, withdrawals, account balances, payment method details, transaction history and records of requests or disputes.
Communications and support information, such as messages, questions, feedback, complaints and records of interactions with customer support.
Usage and gaming information, such as activity on the website, account actions, preferences, responsible gaming settings and information needed to operate or review an account.
Device and technical information, including internet protocol details, browser type, operating system, device identifiers, language settings, time zone and information about how pages are accessed.
Cookie and similar technology information, including identifiers, session details, pages visited, general navigation activity and preferences saved in your browser.

You should provide information that is accurate, current and complete when requested. If information is missing, incorrect or cannot be verified, access to some services may be delayed, restricted or unavailable. You should only provide personal information belonging to you unless you are authorised to provide information on behalf of another person.

How information may be used and shared

Personal information is generally used to run and improve the casino service, support players and meet operational responsibilities. The main purposes may include:

Creating, administering and securing your account.
Processing deposits, withdrawals and other account transactions.
Checking identity, age and eligibility before or during the use of relevant services.
Carrying out anti-fraud, security, risk and responsible gaming checks.
Responding to questions, resolving account issues and providing customer support.
Sending service messages about accounts, transactions, security, website changes or other important information.
Sending marketing communications where this is permitted and where you have made the relevant choice or provided the relevant consent.
Understanding how the website is used, testing features, improving performance and maintaining a safe and reliable service.
Meeting legal, regulatory, accounting, record-keeping and other compliance obligations.

Information may be shared where reasonably necessary for these purposes. This may include sharing with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that help operate the website. These parties should only receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where required or permitted by law, to protect the security of the website or its users, to investigate suspected fraud or misuse, to respond to lawful requests, or to protect legal rights. Kats Casino does not describe every possible recipient in this general policy because service providers and operational arrangements may change over time.

Cookies, security and keeping information

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand website usage and help the service work as intended. Some cookies may be necessary for core features, while others may support analytics, performance or communications.

You can manage or restrict cookies through your browser settings. Depending on the settings you choose, disabling cookies may affect sign-in, account features, website performance or the availability of some services. Cookie choices made in one browser or on one device may not apply to another browser or device.

Security measures

Reasonable technical, organisational and access controls may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. Security measures can include controlled access, authentication processes, monitoring and secure handling practices. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support if you suspect unauthorised account activity.

Retention of information

Information is generally kept for as long as it is needed for the purposes explained in this policy, to manage an ongoing relationship, resolve issues, maintain business records, protect against fraud or meet other obligations. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being removed immediately.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent for marketing communications.

To exercise these rights or ask a privacy question, contact support@katscasino.wtf. Please explain what you are requesting and provide enough information to help locate the relevant account or records. For security, additional information may be requested to confirm your identity before a request is completed.

Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent to marketing communications by contacting support@katscasino.wtf. This does not necessarily stop service messages that are needed to operate or secure your account.

Requests are considered on their facts. A request may be limited or declined where information must be retained, disclosure could affect the rights of another person, identity cannot be confirmed, or another lawful reason applies. If information is deleted or access is restricted, this may affect the ability to use an account or certain services.

Kats Casino may update this Privacy Policy when its services, technology, operational practices or privacy requirements change. The updated version will apply from the date it is made available on the website. Players should review this page from time to time, particularly before continuing to use the services after a significant change.